Privacy Policy

Last updated: December 17, 2024

Introduction

Welcome to Res/You/Me ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you use our career transition and resume creation services.

Information We Collect

Information You Provide

  • Account information (provided through Auth0, Google, GitHub, or other social login providers)
  • Professional information including:
    • Work history and experience details
    • Skills and competencies
    • Educational background
    • Professional achievements
    • Certifications and training
  • Contact information
  • Document contents (resumes, cover letters)

Information Collected Automatically

  • Authentication data through Auth0
  • Session information
  • Usage analytics
  • Error logging data

How We Use Your Data

We use your information to:

  • Provide resume creation and career transition services
  • Generate personalized feedback and suggestions through AI analysis
  • Improve our services and user experience
  • Communicate with you about your account and our services
  • Comply with legal obligations

Your professional data is processed by our AI partners to provide writing feedback and career guidance. We implement data minimization practices and do not store your data with these services longer than necessary for processing.

AI Processing and Voice Features

We use artificial intelligence services from Google (Gemini), Anthropic (Claude), OpenAI, and ElevenLabs to provide:

  • Resume writing feedback and suggestions
  • Skills analysis
  • Career guidance
  • Text-to-speech conversion for AI responses

These services process your data according to their respective privacy policies and our data protection agreements with them. Voice generation features are processed through ElevenLabs and are only used for converting text responses to speech - no voice data is stored.

Third-Party AI Service Privacy Policies

Our AI features use the following services, each with their own privacy policies:

We have data protection agreements with these providers and implement measures to de-identify sensitive data where possible before processing.

Data Storage and Security

  • Data is stored in PostgreSQL databases hosted on secure cloud infrastructure (Vercel/Neon)
  • All data is encrypted in transit using TLS 1.2/1.3 protocols and at rest using AES-256 encryption
  • We maintain secure authentication through Auth0
  • Regular security audits and updates are performed
  • Data retention and inactivity policy:
    • All account data (including professional information, work history, and documents) is retained until manual deletion by user or automatic removal after 1 year of inactivity
    • Users will receive an email notification after 11 months of inactivity
    • You can prevent automatic deletion by logging in to your account

Your Rights and Control

You can exercise the following rights through your account settings or by contacting us:

  • Access your personal data
  • Correct or update your information
  • Export your data in a portable format
  • Delete your account and associated data by user request
  • Opt-out of optional data processing
  • Control third-party data sharing

Data Deletion Process

To delete your account and data by user request:

  1. Visit App Settings > Delete Account
  2. Check the verification checkbox
  3. Type "DELETE" in the confirmation field
  4. Click the final confirmation button

Upon deletion:

  • All personal data is permanently removed from our databases
  • Auth0 account association is removed
  • Generated documents are deleted
  • AI processing data is purged

Note: Some information may be retained for legal compliance or legitimate business purposes.

Notice and Consent

When you create an account, you will be informed about:

  • Our data retention policies (1 year after inactivity)
  • The AI services we use to process your professional information
  • Your rights regarding data control and deletion
  • How to contact us with privacy-related questions

By using our services, you acknowledge that you have read and understand this privacy policy.

Contact Information

For privacy-related inquiries:

We aim to respond to privacy-related inquiries within 30 days. For urgent matters, please clearly mark your email as "Privacy - Urgent."

Changes to This Policy

We may update this policy to reflect changes in our practices or for legal compliance. Users will be notified of significant changes via email and in-app notifications.